Refund policy

We take great care in packaging our unique, handcrafted items for safe delivery. However, we understand that despite our best efforts, damage may occasionally occur during transit.

If your item arrives damaged:

1. Document the damage by taking clear photographs of:

◦ The damaged item

◦ The original packaging

◦ Any visible damage to the shipping box

 

2. Contact us with:

◦ Your order number

◦ Photos of the damage

◦ A brief description of the issue

Our Commitment

As our items are one-of-a-kind pieces, we cannot offer an exact replacement. However, we will:

1. Offer you a comparable item of similar style, size, and value from our current inventory.

2. OR provide a full refund of your purchase price.